SHIPPING, DELIVERY & PAYMENT TERMS – MALBELLE (UAE)

1. SHIPPING & DELIVERY (UAE ONLY)

Malbelle currently delivers exclusively within the United Arab Emirates. We provide reliable shipping across all seven Emirates, excluding restricted military zones and PO Boxes.

Delivery Rates & Incentives

• FREE DELIVERY: On all orders above AED 150.
• Inside City Limits: AED 16.00 (for orders below AED 150).
• Outside City Limits (Remote Areas): AED 25.00.

Delivery Timelines

• Standard Delivery: Within 3 working days from the date of order confirmation.
• Holidays: No delivery on public holidays unless otherwise stated.
• Disclaimer: Delivery timelines are estimates and may vary due to operational or external factors beyond our control.

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2. ORDER STATUS & TRACKING

• Processing: Orders are processed within 2 working days (Monday – Saturday) upon payment confirmation.
• Tracking: Once dispatched, you will receive a tracking number via email or SMS to monitor your delivery.
• Delivery Windows: Our logistics partners deliver between 9 AM and 10 PM.

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3. CUSTOMER RESPONSIBILITIES

Customers are responsible for ensuring availability at the delivery address. Failure to receive the order may result in:

• Additional re-delivery charges, or
• Delivery delays

A valid contact number must be provided at checkout for smooth coordination. Providing a clear physical address (Villa/Apartment number, Street, and Area) is essential to ensure your delivery window is met.

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4. TAXES & VAT

In accordance with UAE Federal Law, all prices displayed on our website are inclusive of 5% Value Added Tax (VAT).

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5. PAYMENT METHODS

All payments are processed through secure and encrypted payment gateways. We accept secure online card payments only:

• Accepted Cards: Visa, MasterCard, and American Express.
• Cash on Delivery (COD): This service is NOT available.
• Other Methods: PayPal, bank transfers, or other alternative payment methods are not accepted.

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6. SECURITY

We do not store your card details; all transactions are encrypted to ensure the highest level of consumer protection.

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7. CONTACT INFORMATION

For any delivery-related support:

• 📧 Email: support@malbelle.com
• 🌐 Website: www.malbelle.com